Situation Room

The infrastructure for agentic commerce is going in. Jamie Smith and I saw it coming. Here is what we built — and why it matters now.

As agents move from assisting to acting, enterprises need a circuit breaker: clear authority, contracted duties, and auditable evidence.

How agents learn, adapt, and find weaknesses that human-designed processes leave behind

The consistent mistake is not underestimating the technology. It is overestimating the readiness of the organisation deploying it.

How small hotels can get found in AI search. Practical first steps for independent hotels and casas rurales to improve discovery.

When the customer arrives as an agent, businesses will need to decide whether to block, ignore, tolerate, recognise, or trust that new channel.

Sunday 29th March 2026 The Agentic Shift: From Legal Work to Legal Systems Why the next phase of legal AI is about operating model, not just productivity A new trajectory for legal services Photo by Valentin Karisch on Unsplash You’re in the Trusted Agents Situation Room. Each post gives you the signal behind the headlines and the practical implications for strategy, operations, and trust. And when you’re ready, we help you build, not just plan, with an integrated delivery crew that can...

Tuesday 23rd March 2026 Free Cancellation Was Built for Humans The Missing Layer Is Agentic Resource Planning Wide-eyed, not malicious. Just optimising. That’s how agents create operational havoc. Photo by Michelle Tresemer on Unsplash If you gave a personal travel agent permission to save you money, what would it actually do? Most people assume the polite version: it watches prices, waits patiently, and books once when the price is right. Agents do what humans don’t. As Jamie puts it,...

Agents amplify speed and scale for both legitimate work and abuse.

Autonomous agents will need to discover, verify and transact with each other. The real question is who gets to shape that layer.

Shoppers are starting to delegate buying to AI agents, and the winners won’t be the loudest demos. They’ll be the retailers who move at agent speed.

Agentic Commerce: Discovery is moving into chat and payments, identity, and liability are catching up.