July 26, 2026 · By I replaced our CRM with a Google Sheet and two arguing bots I took the record-keeping off our plate and kept only the decisions. Here's how. Read more →
July 9, 2026 · By Gam When AI agents act – and what do to about it Agentic commerce readiness: before you launch a customer agent, point agents at your own operation. The five internal enablers to start now. Read more →
June 28, 2026 · By Gam Agentic AI is a people decision in a technology badge Agentic AI is a workforce-design challenge. How CHROs and HR leaders can redesign roles, set oversight, and make AI deliver real impact. Read more →
June 21, 2026 · By Gam What unlocks the $1.5 trillion Agentic Commerce Opportunity? Agentic commerce is forecast at $1.5T by 2030. Discovery works, buying stalls. The blocker is trust, built from delegation, identity and context. Read more →
June 12, 2026 · By Gam The Customer You Think You Own Bots passed humans on the web this week. The bigger problem is what an agent does to the relationship you think you own. Read more →
June 7, 2026 · By Gam The Loan Officer and the Algorithm The year's clearest AI governance text came from the Vatican. It draws one line every enterprise now has to draw for its agents. Read more →
May 31, 2026 · By Gam The Agentic Shift: The deal you never made Your business negotiates what justifies the effort. Agents can negotiate everything else. Here is what that changes. Read more →
May 26, 2026 · By Gam The Grammar of Agentic Commerce Agentic commerce — identity-verified, payment-executed, refund-capable — is six months away. This is the infrastructure map your programme needs now. Read more →
May 20, 2026 · By Gam Uncomfortable Truth Here’s the uncomfortable truth: you already have enough AI perspectives. Read more →
May 17, 2026 · By Gam The Agentic Shift: The Librarian and the Revolutionary One word changed the Odyssey. The word was always there. It took 400 years and a different perspective to see it. Read more →
May 13, 2026 · By Gam Situation Room Update: The Storefront Is Moving. Is Your Brand Where Agents Can Find It? Amazon made agentic shopping the default this week. Walmart's agent lifts baskets 35%. The storefront has moved. Is your brand there? Read more →
May 10, 2026 · By Gam The Agentic Shift: The Checkout Page Is Gone. Nobody Built What Replaces It. Agentic traffic rose 450% last year. Authorization systems weren't built for it. Neither were your dispute flows. Read more →
